For Microsoft Outlook Express:

1. Open Outlook Express
2. Go to the folder where the bounceback email is located.
3. Click on the message so it is highlighted and the email content is displayed.
4. Right click on the message Name where it appears in the list view; a menu should appear.
5. Choose Properties from the menu, it is the last option.
6. You will see a Welcome to Outlook Express window, with two tabs: General and Details - choose the details tab.
7. Within the Details tab is a section titled "Internet headers for this message:"
8. Copy and paste the complete contents inside this block into a text document, then forward the bounce message to me as an attachment, and also attach the text document with the headers.